Frequently Asked Questions

This page contains a list of issues that have come up since the last version of PageSucker has been released. If you're having trouble to launch PageSucker, or other strange things seem to happen when you're using the software, look here. The problem might already be known and a solution might be available here. If you can't find a solution to your problem on this page, contact the author at

support@pagesucker.com

You should get a reply within a few days, as soon as I get around to writing back.


Problem: On MacOS X the registration dialog looks similar to what is shown to the right, and/or it doesn't allow any input in the text fields. It is thus impossible to enter your registration information.

Solution: The problem is apparently due to an incompatibility between the Java 1.3.1 update 1, released by Apple in February 2002, and older releases of PageSucker. You should download the latest version of the application. This problem is handled in versions 3.1.2 or higher.

 

Problem: Files downloaded to a Macintosh cannot be opened in Netscape, have a generic icon, and when double clicked generate the message that no translator could be found to open this type of file.

Solution: The problem is that the filetype/creator is not set correctly on the downloaded files. You should download the latest release of PageSucker. This problem is handled in versions 2.2.2 or higher.

If you prefer to use an earlier version of PageSucker, you may need to correct the filetype manually after the download has finished. You can do that using one of the many utilities available on the Net, for example FileTyper or TypeResolve. Newer MacOS versions (8.6 or 9) can also be configured to automatically choose the correct filetype based on the filename's extension (by using the FileExchange or Internet control panels). The picture to the right shows how to set the correct filetype for an HTML file in the MacOS 9 FileExchange control panel.

 

Problem: PageSucker won't start up on Macintosh when the icon is double-clicked. An error dialog similar to the one shown to the right appears.

Solution: You didn't install MRJ 2.1.1 (or higher) on your Mac before trying to launch PageSucker. Download it from Apple's Web site, install it and try again.


Problem: PageSucker won't start up on Macintosh when the icon is double-clicked. Instead, you see just a text window with error message "Can't find class Main".

Solution: You probably have an old version of MRJ installed. In order to run PageSucker you'll need MRJ 2.1.1 or better. Download it from Apple's Web site, install it and try again.

When the error window is shown, it is possible that you can't find a way to quit the application again. As it hasn't fully started up yet, there is no Quit menu item which you could select. In that case, force-quit the application by holding down the Command and Option keys, then pressing the Esc key. The Command key is the one with the tiny apple.


Problem: PageSucker won't start up on Macintosh when the icon is double-clicked. Instead, you just see a text window with error message "OSErr -35 processing classpath item. Can't find class Main".

Solution: You may have renamed the file"PageSuckerClasses.jar", or moved it to a different folder. Move it back to the folder which contains the PageSucker application, and make sure that it has the correct name.

When the error window is shown, it is possible that you can't find a way to quit the application again. As it hasn't fully started up yet, there is no Quit menu item which you could select. In that case, force-quit the application by holding down the Command and Option keys, then pressing the Esc key. The Command key is the one with the tiny apple.


Question: How do if find out which version of MRJ I am running on my Macintosh?

Answer: PageSucker 2.2 includes a small AppleScript application called "Show MRJ Version". Just double-click that tool. Your MRJ version will be shown on the screen.

If you don't have PageSucker 2.2 yet, you can use the following steps to check your MRJ version: In the Finder, open the Exensions folder inside your active System Folder. Find the folder called "MRJ Libraries" in there. If you can't find it, you haven't installed MRJ at all.

Otherwise, open that folder, select the file "MRJLib" and choose "Get Info" from the File menu. An information window will open which shows the installed version of MRJ.


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